V Kare's Vision & Mission

Vision - – To be a leading National Service Provider offering after sales services for Home Appliances, Gadgets & IT Products.

Mission – To be most preferred service provider for leading brands by excelling in quality of service to customers with utmost integrity and transparency.

Vkare's Product Basket

Authorized Service Partner of Xiaomi for Mobile, CEHA, IT & IOT Products
Authorized Service Delivery Partner for Amazon for Mobile & CEHA Products
Authorized Service Delivery Partner of Insurance Companies

Vkare's Foot Print

We cover more than 80% of Western India.

Mumbai 100%
Gujarat 91%
Maharshtra & Goa 91%
MP-CG 70%

V Kare's beginning as Service provider:

In year 2002, V Care started as Authorized service center for Samsung IT products in Andheri- Mumbai. The center serviced OMS products like CD Rom, CD Writer, DVD & Combo drives of all models and Hard Disk Drives of all models and capacities, later range extended to servicing Samsung's entire range of Color Monitors including CRT,TFT, LCD, LED monitors and entire basket of Printers. Thereafter, for couple of years, V Care managed Samsung's Authorized service centre for Nagpur region as well.

We have foot print across Mumbai City & Nashik we continue to expand the same with different brands that we find prospective to build with.

In year 2004, V Care got opportunity to enter telecom services, by associating with Nokia and opened their Authorized CDMA & GSM Mobile Service center located at Ghatkopar-east, one of the most happening central suburbs of Mumbai. Ours was one of the 4 major 'Nokia Care' centers that has been approved and recommended by Reliance web-world for their CDMA handset even through their web site. Since then V Care was running 'Nokia Care' centre in Ghatkopar area. V care has won accolades and appreciation by winning Nokia's Rewards and Recognition scheme twice. We have closed this center since volume was not justified.

We signed up with BlackBerry in June -2012 for setting one of the biggest and largest expert service center of Mumbai. We had been one of the first L2 center that went live in Mumbai on a large scale. We cater largest call volume for BlackBerry handset in Mumbai. This is located at one of the hottest mobile selling market of Mumbai – i.e. Prime Mall, Irla, Vile Parle west. This area has some of the biggest retailers like Alfa, Magnet, Mobile world, Fine Connections, Essar, H K Mobile, Mobile Point and so on. They are not only most renowned reseller, but they demand highest standard of service for retaining their customer base and we have done that successfully. This speaks about our trade relation with sales partners of the brand. We have closed this center since volume was not justified.

We have been approached by HTC to set up an exclusive HTC service center at Vile Parle – in Prime Mall, This was one of the biggest exclusive service setup for HTC.

Micromax has been very aggressive on sales and have established their brand on price point. Post their initial set up of service center which actually hurt them more then help, they forged association with organized service providers. We had been given two locations to service, One at Ghatkopar which is very important central suburb location of Mumbai and second was South Mumbai which is business district for city. Our Ghatkopar Service center is the second highest call generating center for Micromax in Mumbai city. With experienced team to manage end user and Trade partner, it has the least escalation and dissatisfaction across Mumbai.

We were approached by Samsung to set up its enhanced exclusive service center at South Mumbai – VT, which is central business district of Mumbai. This was when Samsung decided to close small centers and create experience centers for customers. We have set it up at CST, Mumbai admeasuring 1300 SFT. We service all handheld devices of Samsung from here. Samsung is the number one on sales, number one in customer satisfaction and number one in customer service. Their expectations are very high from franchisee and screening of partner is based on capabilities. We have cleared all their audit held so far with 100% mark for integrity and fair business practices.

With objective of having our foot print across Mumbai city we did set up multi brand service center at South Mumbai – Fort, Central Business District of Mumbai and having large corporate houses, Stock Broking houses and Legal firms. We have begun operation in August 2013 and its shaping up extremely well to service multiple brands as their authorized service center from South Mumbai. Here we used to service Micromax , HTC and BlackBerry.

Xiaomi approached us in June 2015 and begun exploring our capabilities to manage more than a center. They wanted us to set up centers across Western India including Maharahshtra, Gujrat , Goa, Madhya Pradesh & Chhattisgarh. With our 18 years of experience we setup service center across Western India. We currently service for Xiaomi across 75+ cities in Western India for Mobile, CEHA, IT & IOT Products.

Our Expertise

Repairs: We have skill set to undertake all type of repair. We have qualified staff to manage L0, L1, L2 , L 2.5 & L3 level of repair services.
Service Camps: We offer free repair & servicing to the customers during the warranty of the products. We believe that timely preventive measures are always better than repairs. We conduct free service camps at large corporate companies' premises bases their request and population of brand with them.
Value Added Services: In addition to the above services we also provide value added services like accessories, software upgrades, licensed Applications and backup services of Data.
Customer Delight: We as a Team aim at 100% customer " Delight" , For Which we have Started Offering Book Appointnment & PicK Up - Drop Services.

Knowledge & Skill :

We have a dedicated team of thorough Professionals who have sound technical knowledge, an unending resource of enthusiasm and a virtue of Team Spirit. They can handle most of the issues with Handset and create customer delight for the brand they own. We keep building team and creating our talent pool by calibrating the knowledge by providing an opportunity for training to the people which are undertaken by principal companies like Nokia, Samsung, HTC, and Micromax & Xiaomi time and again. These help us keep their skill updated and ready for new opportunities and challenges.

Tools and Equipments :

We have complete range of related tools, equipment and work desk to perform the repair job. Tools comprise of Microscope, Hot Air Gun, Soldering Station, Rework Station, Soldering lead, Ultrasonic cleaning machine, Cleaning machine, soldering balls, paste flux, ESD environment etc.

We manage our centers by professional Center Manager having industry background and known for their capabilities to manage team of engineers and care executives.
We have floor manager to connect with customer and to manage their issues and escalations.
We have team of Care executives to create job orders with correct symptoms that articulates customer issues to engineer.
There is dedicated team of back office executives that manage spares and handset logistics, forward and reverse to maintain TAT.
There is a Dedicated Team who keep on conducting Internal Audit
All of above listed main functions are supervised by management periodically by personal visits, mails and calls.
On and above there are external audits conducted by principal companies to check adherence of process and business practice followed.

V Kare Group of companies